1. Return Eligibility

Customers may request a return within [214-229-5248] days of receiving their order. To be eligible for a return, the item must:

• Be unused, unworn and in its original condition
• Include all original packaging, tags and accessories
• Be accompanied by proof of purchase or order confirmation
• Show no signs of wear, damage, alteration or misuse

2. Non-Returnable Items

For hygiene, safety and customisation reasons, certain products may not be eligible for return or exchange.

• Earrings that have been worn or removed from sealed packaging
• Personalised, engraved or custom-made jewellery
• Items purchased during final-sale or clearance promotions
• Gift cards, vouchers or promotional items
• Products damaged through misuse or improper care

3. Damaged or Incorrect Items

Please inspect your order immediately after delivery. If an item arrives damaged, defective or different from the product ordered, contact us within [Insert Number] days.

Please include your order number, a description of the issue and clear photographs of the product and packaging. Once reviewed, we may arrange a replacement, exchange or refund where appropriate.

4. Return Process

Before returning any product, customers must contact Aura Farm Jewels and receive return approval.

• Contact us with your order number and return reason
• Wait for return approval and delivery instructions
• Securely package the item in its original packaging
• Send the item using a trackable delivery service

5. Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective or incorrect.

Original delivery charges are generally non-refundable. Aura Farm Jewels is not responsible for returned parcels that are lost or damaged during transit.

6. Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow [Insert Processing Time] for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

Exchanges may be available for eligible items, subject to product availability. If the requested replacement is unavailable, we may offer store credit or a refund.

Price differences and additional delivery charges may apply when exchanging an item for another product.

8. Order Cancellations

Order cancellation requests should be submitted as soon as possible. Orders that have already been processed, personalised or dispatched may not be cancelled.

Aura Farm Jewels cannot guarantee that every cancellation request will be completed before dispatch.

9. Sale and Promotional Items

Items purchased during sales, promotions or clearance events may be subject to separate return conditions. Products marked as “Final Sale” cannot be returned or exchanged unless they are faulty or required by applicable consumer law.

10. Contact Us

To request a return, exchange or refund, please contact Aura Farm Jewels before sending your item.